Privacy Policy

Privacy Policy

We at Wrest Point Hotel Casino are committed to protecting your personal data and ensuring that you have a positive experience on our platform.

What Personal Information May Be Collected

When you register for an account with us, we may collect various pieces of information about you. This can include:

• Your name
• Email address
• Date of birth
• Country of residence

We also use cookies and other tracking technologies to gather information on how our website is used. However, this data does not personally identify users.

Account Registration Information

When creating an account with us, we require you to provide certain personal details such as your name, email address, and date of birth. This information is necessary for us to verify your identity and ensure that you comply with our terms of service.

Device and Browser Information

We may collect data about the device or browser used when accessing our platform. This includes:

• Device type (computer, phone, tablet etc.)
• Browser type
• Operating system

This helps us improve the overall user experience on our site.

Usage Analytics and Behavioural Data

Our analytics software collects data on how users interact with our content, including page views, clicks and bounce rates. We use this information to refine and update our services for better performance.

Cookies and Tracking Technologies

We utilise cookies (small text files saved by your web browser) to record certain interactions between you and our platform, such as login history or preferences.

You may opt-out of cookie usage at any time using the options available in most internet browsers. We do not use tracking technologies that collect personally identifiable information without your consent.

Communication Preferences

At Wrest Point Hotel Casino we strive for transparency with all users about how their data is used and protected. To better understand user choices, some communication preferences may be collected and processed through our platform's analytics tools. These can include:

• Consent to promotional emails
• Newsletter subscription
• Push notification settings

You may change these options at any point in time by accessing the relevant pages within your account.

Security

Your security is paramount to us! Your data remains secure behind robust encryption mechanisms that adhere to current industry standards.

For added peace of mind, please note:

• All accounts are password-protected.
• Two-factor authentication (2FA) can be enabled on a per-user basis for extra protection against unauthorized access.
• Regular system backups and security audits help maintain our systems' integrity.

Data Storage and Retention

We store the collected data within a secure environment that's subject to regular updates with regard to compliance regulations. Personal user information is stored securely in compliance with applicable data retention policies.

Please see below for our official stance on requesting changes or erasure of your personal data:

Account Access and Password Protection

Your account security relies heavily on the strength of the password you choose, so we encourage all users to utilise complex and unique passwords. Additionally, setting up two-factor authentication helps prevent unauthorised access.

User Rights Regarding Personal Data

You are entitled by law to request that your data be corrected or erased from our servers. To exercise this right please submit a formal request via email. We will comply with the requested action as soon as reasonably possible but reserve the right not to do so for legitimate, documented reasons such as preventing crime.

Data Correction or Deletion Requests

You may contact us at any time if you wish to access, correct or delete your personal data in line with applicable legislation.

• Your request will be reviewed promptly within 14 calendar days of receipt.
• We'll verify the authenticity and legitimacy of each request before processing it as per our regulatory requirements.

To assist further with this process:

1. Identify which piece(s) of data you wish to have altered or removed.
2. Explain your reasons for making these changes (e.g. correcting outdated details).
3. Verify ownership by following any required authentication procedures.

Third-Party Services or Integrations

Some features and functionalities on our platform are provided by external third-party services, which we've integrated with in order to enhance user experience.

These integrations involve data exchange for operational purposes. Please be assured that all such collaborations adhere strictly to the principles outlined within this Privacy Policy, respecting your right as users over any shared information.

Responsible Handling of User Information

We're committed to keeping our platform trustworthy and safe. Our team reviews data handling policies regularly in accordance with changing compliance standards.

This ensures we stay informed about best practices and remain compliant when it comes to storing sensitive user details.

Age Restrictions and Minor Protection

Users must be 18 years old or above at the time of registration, according to applicable laws governing online interaction between adults and minors. Our system verifies age upon creating new accounts.

We maintain zero tolerance towards sharing data of underage users outside strict guidelines aimed specifically toward this demographic.

Platform Monitoring for Security and Fraud Prevention

Regular monitoring helps protect against potential security threats or malicious activity through our platform’s monitoring systems.

This continuous effort ensures both personal user data remains secure, while also preventing any attempts to breach platform integrity.

We take responsible steps when dealing with situations that require investigating anomalies observed during such monitoring activities.