Contact Us
At Wrest Point Hotel Casino, we are committed to providing the highest level of customer support and assistance. We understand that our customers may have various questions or concerns regarding their accounts, services, or other issues.
Support Availability
We are available to assist you through multiple channels. You can contact us by phone, email, or online chat during our operating hours.
Please note that we observe public holidays and may have limited support availability on these days.
Online Chat Support
We offer live chat support for customers who need immediate assistance. You can initiate a live chat session through our website, accessible via the 'Support' section at the bottom of each page.
Email Support
If you prefer to email us. Our dedicated support team will respond to your query as soon as possible during operating hours.
Help-Centre and FAQ Access
We have a comprehensive help-centre section on our website that provides answers to frequently asked questions. You can find it by clicking 'Support' at the bottom of each page. If you cannot find what you're looking for, please don't hesitate to contact us.
Responsible Gambling Assistance
At Wrest Point Hotel Casino, we take responsible gaming seriously and provide assistance to customers who may be experiencing problems with their betting or playing habits. Please refer to our Responsible Gaming policy on our website or contact our support team for more information.
Technical Support
If you're experiencing technical issues with your account or device compatibility, please don't hesitate to reach out to us through any of the above channels.
Complaint or Dispute Guidance
In the unlikely event that we cannot resolve an issue to your satisfaction, please refer to our Complaints and Grievance Policy on our website. If you're not satisfied with the resolution offered, please contact our support team for further assistance.
Communication Response Expectations
We strive to respond to all queries within a reasonable timeframe during operating hours. Please note that we may require additional information from you to resolve your issue efficiently.
Account-Security Assistance
If you have concerns regarding account security or need help with recovering lost login details, please contact our support team immediately through any of the above channels.
Mobile and Desktop Support Accessibility
Our website is optimized for both desktop and mobile devices. You can access all our services and features seamlessly across various platforms.
Preferred Contact Methods
We encourage you to choose the most suitable contact method for your issue, be it phone, email, or live chat. If you're unsure which channel to use, please don't hesitate to reach out to us through any of the above methods.
General Support Workflow
Our support team will guide you through a step-by-step resolution process tailored to your specific needs and circumstances. Please allow 24-48 hours for our team to respond to non-live chat queries during operating hours.
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