Terms & Conditions

Terms & Conditions

These Terms and Conditions ("Terms") govern the use of Wrest Point Hotel Casino (the "Platform"), including all features, functionalities, and services provided by or through the Platform. By accessing, browsing, registering for an account on, using or continuing to use the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms.

Acceptance of the Terms

1. These Terms constitute a binding agreement between Wrest Point Hotel Casino (referred to as "we" or "us") and you (the user).
2. By accessing or using our services, you accept and agree to be bound by these Terms.
3. We reserve the right to modify, change, add or remove any part of these Terms at any time.

Eligibility Requirements

1. To use our Platform, you must be a resident of Australia aged 18 years or older.
2. You must provide accurate and complete information about yourself during registration.
3. You acknowledge that your participation in gaming activities on the Platform is subject to applicable laws and regulations.

Minimum Age Requirements

All users must be at least 18 years old to access our services, as per Australian law.

Geographic Restrictions

Our services are primarily intended for use by individuals physically located within Australia.We may restrict or prohibit access from certain countries or regions where gambling is restricted or prohibited. If you attempt to access the Platform from a country or region subject to such restrictions, we reserve the right to limit your access.

Account Registration Rules

1. You must create only one account for personal use; multiple accounts are not permitted.
2. Your registration information must be accurate and truthful. We may request verification of this information at any time.
3. Failure to comply with these rules may result in suspension or termination of your account.

Identity Verification and KYC

To maintain the integrity of our Platform, we reserve the right to conduct identity verification and know-your-customer (KYC) checks on you, either periodically or as requested by law enforcement agencies. You agree to provide us with any necessary information and documents for this purpose.

Account Accuracy Obligations

1. Your account registration information must be accurate, complete, and up-to-date.
2. You are responsible for updating your account details when there is a change of address, phone number, or email address.

Account Security Responsibilities

1. You agree to keep confidential all login credentials (username and password) associated with your account.
2. You acknowledge that the security and integrity of our Platform depend on you maintaining confidentiality over these credentials.
3. Failure to maintain secure practices may result in unauthorized access and other liabilities for which we are not responsible.

Login Credentials and Password Protection

1. Your login credentials must be unique, secret, and protected from disclosure or misuse.
2. You acknowledge that Wrest Point Hotel Casino will never ask you for your password through any communication channel (including email, phone calls, SMS messages).
3. If your account is compromised due to a lost, stolen, forgotten, or disclosed password, you agree that we are not liable.

Restricted Behaviour and Prohibited Activities

1. No behavior on the Platform, including in chat rooms or other areas of our website, will be tolerated if it involves cheating, money laundering, match-fixing, market manipulation, or any form of unfair practice.
2. You acknowledge that you may use our services only for personal entertainment purposes.

Multi-Accounting and Fraud Prevention

We reserve the right to monitor activity on your account(s) and other accounts to identify potential misuse, collusive behavior or unauthorized access.

Bonus and Promotion Rules

1. All bonuses, promotions, or any other forms of rewards ("Promotions") are subject to specific terms which you will be required to agree upon accessing them.
2. Promotions may have their own rules regarding eligibility, participation requirements, gaming restrictions, payment terms, bonus expiration dates, wagering contributions and the maximum cashout.

Wagering and Gameplay Conditions

1. Our Platform operates under Australian jurisdiction with rules as dictated by state regulation.
2. You agree to comply with all applicable laws when participating in games on our Platform.

Bonus Abuse Prevention

To prevent bonus abuse or any other misuse, we may reserve the right to monitor your account activity and limit access to Promotions if we have reasonable grounds for suspicion of such behavior.

Deposits and Withdrawals (if supported by source material)

We maintain a secure payment processing system that protects customer transactions. You understand that certain restrictions on withdrawals apply to specific promotions or bonus amounts.For further information regarding our banking options, please refer to the "Payment" section of this website.

Verification Before Withdrawals

To prevent money laundering and other forms of financial crime we reserve the right to request verification documentation in advance of any withdrawal (whether it be full or partial).Upon submission you agree that these will become part of your player account records.

Processing and Review Procedures

Any deposits, bets or withdrawals made by you may require additional checks before being confirmed. You acknowledge our Platform's right to investigate any transactions with a view to preventing fraudulent activities, money laundering or other misuse.

Responsible Gambling Expectations

We operate under strict guidelines which cover responsible gambling practices.You understand that your participation in gaming and betting activities is at all times subject to state regulation. If we have reasonable grounds for concern regarding the likelihood of you engaging in problem behaviour then we reserve the right to limit access or to suspend account activity.

Self-Exclusion and Account Restrictions

We are committed to maintaining a fair environment within which everyone may responsibly participate.If requested by either yourself, your account will be suspended so that no further gambling transactions occur. All our self-exclusion processes operate in accordance with guidelines laid down by responsible gaming authorities

Game Fairness and RNG Systems

Our Platform utilizes Random Number Generator (RNG) technology to ensure randomness and fairness within gameplay outcomes.Regular audits of these systems are carried out in compliance with regulatory requirements.

Technical Interruptions or Voided Gameplay

We reserve the right, without any obligation, to suspend service temporarily during any unforeseen events including but not limited to server crashes, hardware failure, power outage etc. However, you will be notified as soon as possible of such occurrence and prior arrangements can also be made with our support staff.

Suspension or Closure of Accounts

If we have reasonable cause for believing that your behavior on the Platform may affect other users' enjoyment of our service; if your actions violate any of these terms; or, you fail to comply with any requests under this Agreement; then at Wrest Point Hotel Casino's discretion either the account will be temporarily suspended until further notice and subject to re-opening should satisfactory explanations be provided.Should failure occur a second time or we suspect more serious breaches in respect of gaming standards or conduct - the player's access rights may also be permanently revoked.

Intellectual Property and Platform Ownership

Our Platform, including all its content, features, functionalities, design, layout, graphics, software, trademarks, trade names, copyrights, logos, slogans, images and videos ("Materials") are our proprietary intellectual property. You agree not to reproduce or exploit such Materials except for your personal non-commercial use.

Limitation of Liability

You acknowledge that we will have no liability (whether in contract, negligence or otherwise) if:

1. Any interruption or delay caused by the occurrence of unforeseen circumstances outside our control;
2. Losses or damages resulting from the actions or omissions of any third party to these Terms;
3. Our failure to comply with our obligations under this Agreement arises directly or indirectly in consequence of any events beyond Wrest Point Hotel Casino's reasonable control.

Modification of terms

We reserve the right, at any time, without giving notice and without consulting you:

1. To make additions to or modifications to any part of these Terms.
2. To amend promotions including conditions for eligibility as well as promotional contribution percentage rates which might otherwise affect earnings from bonuses offered by Wrest Point Hotel Casino.

Contact or Support Guidance

All inquiries regarding the interpretation of terms contained in this agreement should be directed directly towards our customer services team via phone, email etc.

Please note that any issues you may have must always also initially follow the proper complaint resolution procedures prior to seeking assistance through legal means.